Return Policy

At YelloPaw, we want you and your pet to be 100% satisfied with your purchase. If something’s not right, we’re here to help.

Returns & Replacements:
We accept returns for damaged, defective, or incorrect items within 14 days of delivery.

To qualify:

Item must be unused, in original packaging.
A photo of the issue (damage/defect/wrong item) must be submitted.
Contact us at support@yellopaw.com with your order number and details.

Non-Returnable Items:

Items that have been used or washed
Orders outside the 14-day window
Sale items or digital products

Refunds (if applicable):

Once we confirm your return, we’ll issue a refund to your original payment method. Refund processing may take 3–7 business days depending on your bank.

Shipping Fees:

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Exchanges:

We only replace items if they are defective or damaged. If you need an exchange, email support@yellopaw.com with the issue and a photo for review.